North America

Problems once again wracked Oracle's new My Oracle Support portal this week, with some users reporting difficulties accessing the site.  read more »

For wireless customer care, Verizon Wireless came out on top for the second consecutive time in a J.D. Power and Associates semi-annual survey of 9,500 customers who contacted their carrier in the last six months of 2009.  read more »

The Network World column, "Cloud security: Root of trust," which was auto-posted to the newswire Tuesday, had an incorrect byline. The correct byline is Andreas M. Antonopoulos. The byline has been corrected on the wire and online editors are asked to correct it on their sites as soon as possible.  read more »

Microsoft is investigating reported issues with Windows 7 and notebook battery life. The issue seems sporadic, but fairly widespread. It is unclear whether affected systems are simply misreporting the battery life, or if the battery capacity is actually being permanently affected.  read more »

AOL's revenues dropped 17 percent due to declining subscriptions and a weak online advertising market as the company reported its first quarterly financial figures since spinning off from Time Warner.  read more »

An over-emphasis on tackling new and emerging security threats may be causing companies to overlook older but far more frequently exploited vulnerabilities, says a recent report.  read more »

Microsoft is looking into battery problems apparently affecting Windows 7 notebooks amid complaints from some users that the OS has crippled their batteries.  read more »

The latest browser market share numbers are out and, judging by the headlines, Google is crushing the competition with the Chrome Web browser. Chrome is "on a roll", or even "skyrocketing" depending on the source.  read more »

Oracle is dropping support for Sun Microsystems' Project Wonderland, a Java-based platform for developing 3-D virtual worlds, according to a Jan. 30 post on the project's official blog.  read more »

In launching the new Apple iPad this week, CEO Steve Jobs took a stand against the popular netbook category, which he dismissed as a poor fit into the space between laptops and smartphones.  read more »